COVID-19 Safety Protocols
Our Team has been working very hard to ensure that we have planned effectively for your safe return to your treatments.
The following information breakdown will summarize what has changed around the clinic and prepare you for your next session.
Staggered appointments to reduce clinic traffic and encourage physical distancing of 2 meters.
If you arrive before the time of your appointment, please wait outside or in your car until your appointment time, as there is limited use of the waiting area. Please arrive unaccompanied, unless you are accompanying a minor.
Alcohol-based hand sanitizer is available for patients in the waiting area and should be used upon arrival and prior to entering the treatment room.
Practitioners will practice hand washing and sanitization before entering the treatment rooms, and in between different tasks.
Mask Wearing & PPE
Patients MUST bring and wear their own cloth or paper/disposable (surgical) mask. We have a limited amount of surgical masks that we can offer to patients who forgot their mask.
Practitioners will also be wearing a mask and/ or face shield during your session.
Strict Cleaning Policy
Frequently cleaned & disinfected common areas and high touch surfaces with approved grade disinfectant.
The treatment room and beds will be thoroughly cleaned & disinfected between each patient. Linens will be changed with each patient.
Preparing for Your Session
Please use the washroom prior to leaving your home.
Remember to bring your mask
Electronic forms of payment is encouraged. Tap on the debit machine is available, or you can tell us your card number and we can charge you through the computer without using the debit machine.
Email money transfer is also an acceptable form of payment
Pre-screening will be done by you and your Practitioner prior to your appointment and again at the time of your appointment. Check your email to fill out the mandatory COVID-19 screening form sent to you by Jane App.
If you have any cold-like symptoms and/or do not meet the screening criteria, you will be asked to kindly reschedule your appointment.
If you are high risk or for whatever reason do not feel comfortable attending the clinic, our Practitioners will continue to offer virtual TeleHealth sessions and can be booked directly through our online booking system.
A virtual appointment is a one on one online session between you and your practitioner from the comfort of your own home. This can also be done by a phone call. We are offering virtual appointments for Naturopathy, Registered Clinical Counselling, and Kinesiology exercises at this time.
Will personal information be private and secure?
The Telehealth system (doxy.me) is a secure infrastructure where all data is encrypted
Nothing is recorded or stored
The practitioner will be conducting the visit in a private location in their home or clinic
If you need a supplement refill, we are more than happy to accommodate a pick up or ship it to your home with a shipping cost. Please contact us to arrange a time if pick up is preferred or if the refill is urgent.
As an organization we also value good quality education and information. Our team is learning everything we can about COVID 19, about the public response, and about community resources. We have answers to your questions.
These are some great sources of current information:
The province of BC has created a phone service to provide non-medical information about COVID-19, including the latest information on travel recommendations and social distancing. This information is available in more than 110 languages, 7:30 am to 8:00 pm PST at 1-888-COVID19 (1-888-268-4319) or via text message at 604-630-0300
We will be regularly checking emails at firstname.lastname@example.org